Privacy Policy
Introduction
Protecting personally identifying information is a core Witness Express value. This Privacy Statement describes how Witness Express collects and uses the personally identifying information you provide on our Web sites. It also describes the choices available to you regarding Witness Express’s use of your personally identifying information and the steps you can take to access this information and to request that we correct or delete it.
If you have questions about this Privacy Statement or want to contact us regarding how we handle your data, please send an email to privacyquestions@witness-express.com or write to us at:
Witness Express LLC
P.O. Box 5357
Frisco, Texas 75035
How We Collect and Use Your Personally Identifying Information
Please contact us to report and resolve any privacy complaints you may have. If you choose to file a complaint, we collect your name, email, and location. We also request you provide the details around your complaint. Any additional personally identifying information you provide along with your complaint is optional. We will use this information to contact you and also while investigating your complaint.
Witness Express Programs and Services
When you register with Witness Express, we will use the personally identifying information you provide (e.g., your name, address, birth date, email address and company information) to follow up with you to help facilitate the registration process.
We also use this information to provide you with customer support and to communicate regularly with you. While providing you with customer support, we may also gather additional information from you. From time to time we will also offer you the opportunity to receive information about additional Witness Express products or services. We will not share your personally identifying information with third parties for their marketing purposes, unless we have your permission to do so.
We use information submitted through our Web site or collected through email or surveys to analyze the characteristics of our customers and improve our services.
If you wish to sign up for services offered by Witness Express or to simply obtain information about Witness Express’s products and services, we will collect your name, email address, phone number, and additional company information. We use this information to contact you about your request, to assist you in the registration process or to follow up with you about the products and services in which you have expressed an interest.
Witness Express Communications
If you sign up for Witness Express newsletters, webinars, or other communications provided occasionally or if you want to contact us generally, we will collect your contact information to fulfill your request. To unsubscribe please send an email with your request to customerservice@witness-express.com.
Other Information We Collect
Opinion Surveys
We occasionally conduct online opinion surveys to collect data for research and to improve our services.
Cookies
Cookies are very small text files that are stored on your computer when you visit certain web pages. We use cookies on our site to:
- navigate our website
- facilitate the registration and login process for our services
- analyze which pages our site visitors visit
- measure advertising and promotional effectiveness
Please note that some cookies may be placed by a third party service provider who performs some of these functions for us.
Information Automatically Collected By Our Site
As is true of most Web sites, we gather Web server log file information automatically such as your IP address, browser type, referring/exit pages, and operating system. We use this information to administer our website, understand how visitors navigate through our Site and to enhance your experience while using our Site.
How We Share Your Personally Identifying Information
We may provide your personally identifying information to companies that provide services to help us with our business activities such as web site analytics or offering customer service. These third parties are authorized to use your personally identifying information only as necessary to provide these services to us.
We may also disclose your personally identifying information
- as required by law such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request
- if Witness Express becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personally identifying information becomes subject to a different privacy statement
- to any other third party with your prior consent to do so
We will share your personally identifying information with third parties only in the ways that are described in this Privacy Statement. We do not otherwise sell your personally identifying information to third parties.
Accessing and Updating your Personally Identifying Information
To review and update your personally identifying information to ensure it is accurate, contact us; or, if you are a Witness Express registered client, use our online tools.
Witness Express will make commercially reasonable efforts to provide you reasonable access to any of your personally identifying information we maintain within 30 days of your access request. We provide this access so you can review it, make corrections or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so.
Security
Providing security for the personally identifying information you submit via our Site is a priority for Witness Express. We take appropriate security measures to protect against unauthorized access to; or unauthorized alteration, disclosure, or destruction; of your personally identifying information. We use Secure Socket Layer (SSL) to encrypt the transmission of data on the Witness Express registration and login pages. Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personally identifying information online.
Links to Other Web Sites
This Privacy Statement applies to Witness Express Web services only. Our Site may include links to other Web sites. If you submit personally identifying information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
February 8th, 2010